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	<title>jeff marmins: misc. musings. &#187; Business Practices</title>
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		<title>Better Customer Service from Generosity</title>
		<link>http://www.jeffmarmins.com/business-practices/customer-service-business-practices/better-customer-service-from-generosity/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=better-customer-service-from-generosity</link>
		<comments>http://www.jeffmarmins.com/business-practices/customer-service-business-practices/better-customer-service-from-generosity/#comments</comments>
		<pubDate>Sat, 02 Apr 2011 20:37:33 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[Generosity]]></category>
		<category><![CDATA[hospitality]]></category>
		<category><![CDATA[IHOP]]></category>
		<category><![CDATA[Nugget markets]]></category>

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		<description><![CDATA[I&#8217;ve taught many that hospitality and generosity are the roots of quality customer service and I&#8217;ve recently had two separate experiences that have added to my thinking. 1. Shannon, IHOP, East Bidwell St, Folsom, California It&#8217;s a tricky balance at a restaurant and rarely well delivered. Don&#8217;t pay enough attention to me and I&#8217;m not [...]]]></description>
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		<title>Essential People you need in your life</title>
		<link>http://www.jeffmarmins.com/effectiveness/essential-people-you-need-in-your-life/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=essential-people-you-need-in-your-life</link>
		<comments>http://www.jeffmarmins.com/effectiveness/essential-people-you-need-in-your-life/#comments</comments>
		<pubDate>Sat, 08 Apr 2006 23:07:18 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Connectors]]></category>
		<category><![CDATA[Effectiveness]]></category>
		<category><![CDATA[Efficiency]]></category>

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		<description><![CDATA[I like lists.&#160; And, I love Keith Ferrazzi and his book Never Eat Alone.&#160; Yesterday&#8217;s post on the Never East Alone Blog by Ian Yberra has the following with a link to good descriptions of the first five or so on Kai Chang&#8217;s Blog: &#34;How many essential people in your life? My friend Kai Chang [...]]]></description>
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		<title>Pocast Interview with Andy Forbes</title>
		<link>http://www.jeffmarmins.com/effectiveness/passion/pocast-interview-with-andy-forbes/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=pocast-interview-with-andy-forbes</link>
		<comments>http://www.jeffmarmins.com/effectiveness/passion/pocast-interview-with-andy-forbes/#comments</comments>
		<pubDate>Tue, 30 Aug 2005 19:39:52 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Character]]></category>
		<category><![CDATA[Effectiveness]]></category>
		<category><![CDATA[Entrepreneurship]]></category>
		<category><![CDATA[Passion]]></category>
		<category><![CDATA[Vision]]></category>

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		<description><![CDATA[I had a fun and exciting interview with Andy Forbes about entrepreneurship, vision, passion and more at www.theandyforbesfiles.com/.&#160; Please have a listen &#8211; it&#8217;s available via podcast as well as an mp3 download. It was fun to do and I hope I get to do it again.&#160; Andy is an entrepreneur and currently engaged in [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Master the short note&#8230;updated for 2005</title>
		<link>http://www.jeffmarmins.com/books/master-the-short-note-updated-for-2005/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=master-the-short-note-updated-for-2005</link>
		<comments>http://www.jeffmarmins.com/books/master-the-short-note-updated-for-2005/#comments</comments>
		<pubDate>Sun, 31 Jul 2005 02:30:06 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Business Practices]]></category>

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		<description><![CDATA[I am a long time, true blue Harvey Mackay fan.&#160; I just read a great post of Keith Ferrazzi&#8217;s at http://tinyurl.com/d9k8g&#160; that is the most poignant modern day version of Mr Mackay&#8217;s advice.&#160; Mr. Mackay taught me to be a master of the short note.&#160; A skill I still think is invaluable.&#160; How many hand [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>How do you handle the info flood?</title>
		<link>http://www.jeffmarmins.com/business-practices/how-do-you-handle-the-info-flood/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-do-you-handle-the-info-flood</link>
		<comments>http://www.jeffmarmins.com/business-practices/how-do-you-handle-the-info-flood/#comments</comments>
		<pubDate>Sat, 30 Jul 2005 22:58:07 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Web/Tech]]></category>

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		<description><![CDATA[Lots of Info out there.&#160; How do you deal with it?&#160; Updates and news bulletins in your email, weblogs, online seminars, continued education, news-feeds, and now pod-casts.&#160; I try and batch by subject and research area, starting with those things that relate to my primary client list and family first.&#160; Anything after that varies by [...]]]></description>
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		<title>The integrity of the callback</title>
		<link>http://www.jeffmarmins.com/books/the-integrity-of-the-callback/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-integrity-of-the-callback</link>
		<comments>http://www.jeffmarmins.com/books/the-integrity-of-the-callback/#comments</comments>
		<pubDate>Wed, 27 Jul 2005 19:57:49 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Integrity]]></category>

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		<description><![CDATA[How do people that don&#8217;t follow up stay in business?&#160; Have you ever wondered why someone that you&#8217;re doing business with can wait so long to return a phone call, an email, thank you for a referral (or not thank you at all &#8211; whoops!).&#160; Easy to do AND easy not to do &#8211; but [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Think you can do better?</title>
		<link>http://www.jeffmarmins.com/business-practices/think-you-can-do-better/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=think-you-can-do-better</link>
		<comments>http://www.jeffmarmins.com/business-practices/think-you-can-do-better/#comments</comments>
		<pubDate>Mon, 11 Jul 2005 19:46:28 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Connectors]]></category>

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		<description><![CDATA[Have you ever sat in a restaurant, visited a store or stayed at a hotel and thought, &#34;boy could I do this better!&#34;&#160; Hmmm&#8230;well, perhaps it&#8217;s just me but my experiences with customer service have made me say this very thing under my breath quite a bit lately. My family stayed at a cabin on [...]]]></description>
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		<item>
		<title>The 7 Ps: Updated</title>
		<link>http://www.jeffmarmins.com/effectiveness/7ps/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=7ps</link>
		<comments>http://www.jeffmarmins.com/effectiveness/7ps/#comments</comments>
		<pubDate>Sat, 09 Jul 2005 01:29:05 +0000</pubDate>
		<dc:creator>Jeff Marmins</dc:creator>
				<category><![CDATA[Books]]></category>
		<category><![CDATA[Business Practices]]></category>
		<category><![CDATA[Effectiveness]]></category>
		<category><![CDATA[Planning]]></category>
		<category><![CDATA[Self-Discipline]]></category>
		<category><![CDATA[7ps]]></category>

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		<description><![CDATA[I originally posted this years ago.  I&#8217;ve since learned that the 7Ps have been around for a long time, and repeated often.  The Air Force, the Boy Scouts and countless project oriented companies use this as a constant mantra. I had the pleasure of attending a Microsoft Live Meeting this week entitled &#8220;Relationships For Revenue [...]]]></description>
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